Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our One-Year Return Policy.
The following reasons are covered by our 1-Year FULL COVERAGE Return/Exchange Policy.
(sidwine will be responsible for return postage fees, and replacement fees)
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- You received the incorrect picture on pictured item. If the picture’s appearance is different from the photo provided to Sidwine.
- Plating gets damaged due to any reason.
The following reasons are covered by our 30 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Sidwine does not refund any shipping fees.)
- You chose the wrong size bracelet(s) , Necklace or ring(s).
- Personal Reasons due to changed mind, personal taste, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
Return Service Procedure:
- Please submit a support ticket over Instagram, email at sid4wine@gmail.com , and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 5 to 7business days of receipt of your item(s). You will receive an email notification once your return is processed.
Return address (only for receiving return items):
at Sidwine store.
Please follow the instructions below.
- Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
- Please contact one of our customer service representatives to request return authorization, and the return instructions.
CANCELLATION POLICY
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
- Sidwine reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.